FAQ
crickex365 Deposit and Withdrawal, Betting and Casino FAQ
This page provides detailed answers to the most frequently asked questions from crickex365 users — covering withdrawals and deposits, cricket betting, live casino and table games. Go directly to the category you want and click next to any question to expand the answer.
Withdrawal
Withdrawal Questions
Everything you want to know about withdrawal timing, limits and the process. crickex365 VIP members get faster withdrawal processing.
After a withdrawal request is approved at crickex365, the money typically reaches bKash within 30 minutes to 3 hours. For larger amounts or when additional security verification is needed, it may take a little longer. In most cases the process completes quickly and there is no separate fee.
Yes, withdrawals at crickex365 are available 7 days a week, 24 hours a day. You can submit a request at any time, including at night or on Fridays and Saturdays. Money usually arrives within 30 minutes to 3 hours — the time does not change much between day and night. The support team monitors requests around the clock.
For security reasons at crickex365, withdrawals can only be sent to a mobile wallet that is registered in your own name and matches the details on your account. Sending directly to a bKash, Nagad, Rocket or Upay number registered in someone else's name is not possible. This is a standard measure to prevent fraud.
The minimum withdrawal amount at crickex365 is ৳1,000. Amounts below this cannot be processed, so a request will not go through unless your balance is at least ৳1,000. This limit is the same across all methods — bKash, Nagad, Rocket and Upay.
"Pending" means the request has reached the crickex365 team and is being reviewed. It is usually resolved within 30 minutes to 3 hours. If more time has passed and it is still pending, contact support via live chat — they will help you in Bengali.
Four mobile wallets can be used for withdrawals from crickex365: bKash, Nagad, Rocket and Upay. All of these are popular mobile banking services in Bangladesh. The minimum withdrawal amount is ৳1,000 for each method.
Cricket
Questions about Cricket Betting
BPL, IPL or T20 World Cup — read these questions before placing a bet on any match. For more details, visit the crickex365 cricket betting page.
Decimal odds are straightforward. Say Team A has odds of 1.45 and Team B has odds of 2.75. If you bet ৳500 on Team B and they win, you get back ৳500 × 2.75 = ৳1,375 (a profit of ৳875). If Team A wins, your ৳500 is lost. Note that with decimal odds, your original stake is included in the return figure.
If a match results in No Result or is Abandoned due to rain or any other reason, crickex365 generally cancels the bet and returns the original stake. However, this depends on the rules of the specific market. If a result is determined by the Duckworth-Lewis method, that result stands.
Popular cricket markets at crickex365 include Match Winner, Toss Winner, Top Batsman, Top Bowler, Over/Under Runs, Series Winner and multi bets. During BPL and IPL seasons, even more markets are available.
Yes, crickex365 offers in-play or live betting. You can place bets on certain markets even after a match has started. Odds change over by over and ball by ball, so decisions need to be made promptly. Find out more about live betting on the crickex365 sports betting page.
In a multi bet, several selections are combined and their odds are multiplied together. For example, if three selections have odds of 1.40, 1.70 and 1.80 respectively, the combined odds are 1.40 × 1.70 × 1.80 = 4.28 (approximately). A ৳100 bet returns ৳428 — but if any one of the three loses, the entire ৳100 is lost.
In American odds, a minus sign means the favourite. -125 means you need to bet ৳125 to win ৳100. For example, if Team B has odds of -125: a ৳500 bet returns ৳900 if they win (a profit of ৳400). +200 means the underdog — a ৳500 bet returns ৳1,500 if they win (a profit of ৳1,000). Using decimal odds on crickex365 is simpler.
Casino
Casino and Table Game Questions
Baccarat, Roulette or Teen Patti — read these common questions before heading to crickex365 Casino.
Yes, the crickex365 live casino works fully on both Android and iOS devices. You can play at real dealer tables from Evolution, Pragmatic Play Live, Ezugi and other studios directly through a mobile browser or the official app. Streaming runs smoothly on a good internet connection.
In Baccarat you bet on one of three outcomes — Player, Banker or Tie. The side whose hand value is closest to 9 wins. 10, Jack, Queen and King each count as zero. A small commission is usually deducted from Banker bets. crickex365 live Baccarat has real dealers, which makes the game more realistic.
Both Teen Patti and Andar Bahar are available at crickex365. In Teen Patti, each player is dealt a three-card hand — the best hand wins. In Andar Bahar, one card is revealed and you bet on whether Andar or Bahar will be the first side to receive a card of the same value. JILI's Teen Patti Joker and Teen Patti 20-20 are popular choices.
Bet limits vary across different live tables at crickex365. Lower-limit tables are available for players with smaller budgets, and higher-limit tables are available for experienced players. The exact limits are shown on screen before you load a game, so check them before taking a seat.
A Roulette wheel has numbers from 0 to 36. You can bet on a specific number, a colour (red or black), odd or even, or a range of numbers. Betting directly on a single number pays the highest odds. The live Roulette tables at crickex365 are hosted by dealers from Evolution and Pragmatic Play Live.
Deposit
Questions about Deposits
Making your first deposit? The questions below cover every step and condition. Please note: only users aged 21 and above can open an account at crickex365.
Log in to crickex365, go to the Cashier or Deposit section and select Nagad. Send the money from your Nagad to the number shown and submit the transaction ID. You can start with a minimum of ৳100. The amount is usually added to your account within a few minutes.
crickex365 does not charge a separate processing fee on deposits. However, your mobile wallet (bKash, Nagad, Rocket or Upay) may apply its own cash-out or send-money charges — those depend on the respective service's own rules.
The minimum deposit at crickex365 is ৳100 — this applies to slots, live casino and sports betting alike. You can add ৳100 to your account balance and start any game.
crickex365 accepts four mobile wallets for deposits: bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet) and Upay. These are the most widely used mobile banking services in Bangladesh, so you can deposit using a familiar method.
crickex365 offers a 100% bonus on your first deposit, up to ৳5,000. This means if you deposit ৳1,000, a ৳1,000 bonus is added and your total balance becomes ৳2,000. The wagering requirement on the bonus is 20 times the bonus amount — for a ৳1,000 bonus you need to wager ৳20,000 before the winnings from the bonus can be withdrawn.
First, save a screenshot or note the transaction ID of your payment. Then contact the crickex365 24/7 live chat support — you will get help in Bengali. The issue is usually resolved within a few minutes. Without proof of the deposit, verification may take longer.
Did not find your answer here?
If you could not find an answer to your question in this FAQ, the crickex365 support team is available around the clock to help. Support is available in both Bengali and English.
Live Chat
Click the chat button at the bottom of the site — get a direct response 24/7, in Bengali.
Email Support
For detailed questions or to send documents, contact us by email — the team replies in both Bengali and English.