crickex365 Privacy Policy

crickex365 is an online betting and casino platform serving users in Bangladesh. When you use the crickex365club.cam website, open an account, contact us, or use any of our services, you voluntarily provide certain personal information. The purpose of this privacy policy is to clearly state our responsibilities and commitments regarding that information.

This policy applies to crickex365's mobile application, website, and all digital channels. You can learn more about our company on our about page. Alongside this policy, it is important to read our terms and conditions carefully, as both documents together form the full terms governing your use of your account.

This policy applies only to information collected on crickex365's own platform. For the privacy practices of third-party websites or services, please refer to the respective organisation's own policy.

crickex365 collects only the information needed to operate our services safely and effectively. The types of information collected are described below:

2.1 Information You Provide Directly

Information you give us yourself during account registration, identity verification, and transactions:

• Full name and date of birth
• Mobile number and email address
• Identity document details (National ID or passport number)
• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Password (stored in encrypted form — never in readable form)

2.2 Automatically Collected Information

When you use the site or app, certain technical information is recorded automatically:

• IP address and device type
• Browser name and version
• Date and time of site access and use
• Which pages were visited and for how long
• Referral URL (where you came from before visiting the site)

2.3 Transaction Information

Information related to deposits, withdrawals, and betting activity — such as transaction amount, time, and method — is recorded automatically. This information is essential for account security and financial reporting.

crickex365 uses collected information only for the purposes listed below:

• Account management: Creating accounts, verifying identity, handling the login process, and maintaining account security.
• Service delivery: Managing betting, casino gaming, deposits, withdrawals, and bonus-related activities.
• Financial security: Detecting and preventing unauthorised transactions and taking steps to prevent fraud.
• Customer support: Resolving your questions and complaints via live chat or email.
• Technical improvement: Analysing site performance and improving the user experience.
• Relevant communications: Sending account security notifications, transaction confirmations, and policy change updates.
• Responsible gaming: Identifying patterns of excessive use and providing assistance where needed — see our responsible gaming guidelines for details.

We do not sell your information to third parties for marketing or promotional purposes.

crickex365 does not disclose your personal information to third parties except in the specific circumstances listed below:

4.1 Service Partners

Third-party organisations involved in payment processing, technology infrastructure, and customer service receive only the information necessary to carry out their specific task. These organisations are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If a court order or formal request from a lawful authority is received, crickex365 is required to provide the necessary information in accordance with the law. Where possible, we will notify you in advance.

4.3 Fraud Prevention

In cases of financial irregularity or fraud, relevant information may be shared with the investigating authority concerned. This is done to protect the interests of all users.

4.4 Business Transfer

In the event of a future business restructuring or merger, user information may be transferred to the new ownership. In such cases, the same privacy standards will continue to apply.

The crickex365 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality.

5.1 Essential Cookies

These cookies are essential for the basic operation of the site. They are used for tasks such as maintaining login sessions, saving form data, and security verification. If these cookies are disabled, the site will not function properly.

5.2 Analytical Cookies

These are used to analyse which pages are visited most, where issues occur, and how users navigate the site. This helps us make the site easier to use and faster.

5.3 Cookie Controls

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.

crickex365 applies industry-standard technical and administrative measures to protect your personal and financial information:

• SSL encryption: 256-bit SSL encryption is active on all pages of the site, keeping all information sent from your browser to our servers secure.
• Password hashing: Your password is never stored directly; it is stored in a transformed form using a high-grade hashing algorithm.
• Access controls: Only authorised staff can access user information, and only to a limited extent; every access is logged.
• Unusual activity detection: Automated systems monitor accounts at all times and send immediate alerts for suspicious logins or transactions.
• Regular security reviews: Technical audits are conducted regularly to identify system vulnerabilities.

Please note, however, that no method on the internet is 100% secure. Keeping your account password confidential and avoiding logging in from unfamiliar devices is your own responsibility.

crickex365 retains your information only for as long as it is needed or legally required:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial transaction records and identity verification information are kept for the period required by applicable law.
• Backup data: Information held in system backups is automatically deleted after a set period.
• Marketing communications: If you withdraw your consent, promotional communications are stopped immediately.

Once the retention period ends, information is securely deleted or anonymised so that it cannot be recovered by anyone afterwards.

As a crickex365 user, you have the following rights regarding your personal information:

8.1 Right to Access

If you want to know what information we hold about you, you can submit a written request. Following verification, you will be provided with that information within the specified timeframe.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected. Some information can also be updated directly in your account profile.

8.3 Right to Deletion

In certain circumstances, you can request that your personal information be deleted. However, financial transaction and identity verification information must be retained for a set period for legal reasons.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. Once we receive a request to stop promotional communications, we will action it as quickly as possible.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. Requests will be processed after identity verification. If you have questions, you may find answers in our FAQ section.

All crickex365 services are exclusively for individuals aged 21 and above. No information is knowingly collected from minors, and they are not permitted to open an account.

Age is verified at registration and additional documents may be requested in cases of doubt. If we believe an account belongs to someone under 21, it will be suspended immediately and the collected information will be deleted.

If you become aware that a minor is using our platform, please inform our support team.

crickex365 may update this privacy policy from time to time due to changes in technology, law, or business circumstances. For significant changes:

• A clear notice will be published on the website.
• Registered users may be notified by email.
• The "Last updated" date at the top of the policy will be changed.

Continuing to use the site after a change means you have accepted the updated policy. We therefore recommend checking this page regularly.

If you have any questions, comments, or requests to exercise your data rights regarding this privacy policy, please contact the crickex365 support team:

• Live chat: You can speak to us directly via live chat from any page on the site, 24/7 in Bengali and English.
• Email: [email protected]

We aim to respond to your request as quickly as possible, subject to verification. Identity verification is mandatory for privacy-related requests, as it is necessary to protect your own information.