crickex365 Responsible Gaming — Your protection is our priority
Betting is entertainment — but only when it stays in control. crickex365 wants every player to enjoy themselves consciously, within their own budget and time. On this page you will find self-limit tools, warning signs, and ways to get support.
Set your own limits
crickex365 gives you several self-control features. Using them keeps your gaming within enjoyable boundaries at all times.
Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly. Once set, it takes effect immediately.
Time Limit
Set a limit on how long you play each day. When the time is up, your session ends automatically.
Self-Exclusion
You can temporarily close your account for a set period (7 days to 1 year). A permanent closure is also available if needed.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets can be placed.
Bet Limit
Set a maximum amount per bet so that a single wager cannot result in a large loss.
Cooldown Break
Take a temporary break of 24 hours to 30 days. You cannot log in during this time, but your account is not deleted.
Send a limit request
Fill in the form below and send it via our live chat or email — the team is active 24/7.
This information will only be seen by the crickex365 support team. After submitting your request, please confirm via live chat.
What is responsible gaming and why does it matter?
Betting or playing casino games is enjoyable only when it is done in a planned way as part of entertainment. Responsible gaming means staying within your means and keeping to limits on time and money. crickex365 places the highest importance on this and is committed to ensuring a safe environment for every player.
Many people in Bangladesh bet online for entertainment. However, if interest in gaming turns into dependency, it can have a harmful effect on personal and family life. Our Terms and Conditions clearly state that crickex365 provides services only to individuals aged 21 or older. No one under that age is permitted to open an account.
If you feel that your gaming habits are getting out of control, do not delay in seeking help. crickex365's support team is ready to respond 24/7 via live chat and email in both Bengali and English. Whenever you get in touch, your privacy will be fully protected.
Under our Privacy Policy, no information related to responsible gaming requests is shared with third parties. Your request stays with the support team only.
Keep in mind
- Betting is for entertainment only — it is not a guaranteed source of income.
- Only bet money you can afford to lose.
- Do not try to recover losses by placing more bets.
- Do not bet under the influence of alcohol or any other substance.
- Set a budget and time limit before you play and stick to them.
- Do not forget to spend time with family and friends.
Watch out for these signs
Problematic gaming habits are not always obvious at first. If you notice any of the following signs in yourself, seek help right away.
- You feel an urge to bet more to recover losses.
- You are spending money meant for food, rent, or other essential expenses on betting.
- You are hiding your gaming from family or friends.
- You are spending time on betting at the expense of work, studies, or family responsibilities.
- You feel restless or anxious when you are not betting.
- You are borrowing money or selling assets to fund your betting.
- You keep trying to stop betting but cannot.
- Your sleep, eating, or health is suffering because of gaming.
Where can you get help?
You do not have to face this alone. Several avenues for support are available.
crickex365 Live Chat
Log in to the site and contact us directly via live chat. Our support team is active in Bengali 24 hours a day, 7 days a week.
Email Support
You can also reach us by email alongside live chat. Requests for self-exclusion or limit setting can be sent by email as well.
Family and Friends
Tell a trusted family member or friend about the problem. They can be by your side at the right moment and help you take the right steps.
Professional Counsellor
If you feel the problem runs deep, speak to a mental health professional or addiction counsellor. There is nothing to be ashamed of — it takes courage.
Community Support Groups
Community support groups are highly effective for overcoming addiction. People in the same situation encourage each other and share their experiences.
Do you know someone who is struggling?
If you think a family member or friend has a problem with excessive betting, bring them directly to crickex365's live chat. Our team will speak with them in Bengali and help them take the right steps. You can also find answers to responsible gaming questions in our FAQ section.
crickex365's commitment to safe gaming
crickex365 believes that responsible gaming is not just a policy — it is a daily commitment to our players. We take every request seriously.
Protection of minors
crickex365 strictly enforces the 21+ age requirement. Identity is verified at account registration and no minor is permitted to open an account.
If there are children or teenagers in your home, make sure they cannot access your account. Use a password on your device and keep your login details private.
You can use internet filtering software for younger members of the family. This automatically blocks access to gambling or betting sites.
How does self-exclusion work?
Self-exclusion is a protection measure that lets you block access to your own account for a set period of time.
To request self-exclusion at crickex365, contact the support team via live chat or email. They will verify your identity and act promptly. You can choose the duration yourself — from 7 days up to an indefinite period.
No marketing messages or promotional emails will be sent during the exclusion period. Our About Us page shows how we keep player well-being at the centre of our decisions.
Responsible Gaming FAQ
Here are answers to the most frequently asked questions about responsible gaming.